Privacy

Last updated 19 October 2026.

SimSimple sells data for things that need to stay online: an eSIM for your own device, or a router that arrives set up. This page says what that involves, in plain words. It adds to the general Web Pros privacy policy; where the two differ, this page wins for SimSimple.

SimSimple is made by Web Pros, a Utah business. Post reaches us at 304 S Jones Blvd. #2092, Las Vegas, NV 89107. Reach a person at [email protected].

We never sell personal data, and we never use it to advertise.

If you join the waitlist

Your email address, and what you choose to tell us: the device you want to connect, what it is for, roughly how much data it needs, and a ZIP code if you give one (to check coverage).
A one-way hash of the network address the form came from, used only to stop the form being abused. We never keep the address itself.
We use your email to tell you when SimSimple is ready for you, and for nothing else.

If you buy an eSIM

Your email address, which is how you sign in: we email you a link, and your browser keeps a cookie so you stay signed in.
Which plan you chose, when it started and ended, and which eSIM is yours.
Stripe handles payment. We never see or store your card details. We keep Stripe's reference for you and your subscription so we can show and cancel it.
Your eSIM's install code, encrypted, so it can be installed again on the same device if it is ever removed.

What our eSIM provider sees

Your eSIM's service comes from Simbase, the mobile data provider we buy it from. So that we can run your line and help you with it, your eSIM is labelled in Simbase's system with your email address and the plan you bought.

Like any mobile service, Simbase and the mobile networks your device connects to (for example AT&T, T-Mobile or Verizon) see what they need to connect it: your device's hardware identifier (IMEI), which network and cell it is using, and how much data it uses and when. We read your data use and your device's identifier from Simbase to show you your usage, to apply your plan's monthly limit, and to notice if your eSIM is used in a different device. We never see what you send or receive: only how much.

If we set up a router for you

A SimSimple router reports to us every 5 minutes so we can tell you when something is wrong before you notice. A report holds the router's own readings, never your traffic:

Its model, software version and how long it has been on; which connection it is using (cellular, Wi-Fi or a cable) and whether cellular is ready as a backup.
The SIM it is using, the mobile network, the signal and the cell tower it is connected to.
If it uses Wi-Fi to get online, the name of that Wi-Fi network and its signal.
How many devices are connected to it (a count, never which ones), its battery and its temperature.
If you connect it to your own Tailscale account, the name of that account and the router's address in it.

Support access. Each router has a switch for support access. While it is on, our support team can reach the router's own settings page and its command line through an encrypted tunnel, to fix it without a visit. We use it for the router only, never to reach your devices behind it. Ask us and we will keep it off.

A router also looks after itself: when its SIM is switched off (a data limit reached, a plan ended) it pauses its cellular connection and starts it again when the SIM is back on, and it repairs its own support connection and settings if they break. Anything else it changes only when one of us asks it to, and it reports back what it did.

Who else handles it

Service	What for	Where
Simbase	The eSIM and SIM service; your eSIM is labelled with your email and plan	Simbase and the mobile networks your device uses
Stripe	Payments	United States and global
Cloudflare	Hosting and the database	Global
Amazon Web Services	Sending email (sign-in links and notices about your eSIM)	United States
Google	The fonts on these pages, which your browser loads from Google Fonts	United States

Each of them handles it to do that job for us, under their own privacy terms.

Cookies and browser storage

No analytics and no advertising trackers, anywhere. One cookie, and only once you sign in:

ss_me keeps a buyer signed in on the My eSIM page. Signing out removes it.

How long, and how to remove it

We keep your details while you are a customer or on the waitlist.
Ask to come off the waitlist and we delete your entry.
Ask us to close your account and we delete your details from SimSimple and remove your email from your eSIM's label in Simbase. Stripe keeps its record of your payments, as the law requires, and Simbase keeps its own record of the data your eSIM used. We confirm by email when it is done.

Children

SimSimple is not aimed at children, and we do not knowingly collect details from anybody under 13.

Changes

Material changes get an email to customers and a new date at the top of this page.

Reaching a person

[email protected]. We read everything.